To receive prescriptions from the Family Care Central Pharmacy, BJC's mail-order pharmacy, visit www.BJCRx.org. If you are a new BJC pharmacy customer (a new BJC Medical Plan participant), then you and each of your covered dependents, must create an account to begin receiving prescriptions from mail-order. If you are a current BJC pharmacy customer, it is recommended that you and each of your dependents create an account on BJCRx.org.

No, every member of the family (employee and each covered dependent) must complete a customer profile on www.BJCRx.org. The pharmacy system views everyone's record as unique and independent.

No, updates made in myBJCnet (myHR) do not transfer over to the pharmacy system. Update your and your dependents information online at www.BJCRx.org. If you have not created an account on BJCRx.org, you must do so first to make future updates.

No. Only BJC Medical Plan participants in Missouri, Illinois and Kansas their covered dependents, can use the Family Care Central Pharmacy.

Yes. However, the Family Care Central Pharmacy can only ship to addresses in Missouri, Illinois or Kansas. Before submitting a refill request, update your and your dependents information online at www.BJCRx.org. If you have not created an account on BJCRx.org, you must do so first to make future updates.

Yes. Medications are shipped using special packaging that has been tested to ensure the proper temperature is maintained. Additional steps are taken to protect temperature sensitive medications during extreme weather conditions (hot or cold). Steps include special packaging, adjustments to the timing of shipments and holding shipments. Not all medications are temperature sensitive. For medications that are not temperature sensitive, the packaging and shipping process is the same in extreme weather conditions.

The Family Care Central Pharmacy ships refrigerated medications Monday-Thursday to avoid weekend delivery.

To transfer a controlled-substance prescription (CIII-V), the Family Care Central Pharmacy pharmacist must speak with the pharmacist at the transferring pharmacy. This is required even for transfers from a BJC pharmacy to the Family Care Central Pharmacy. To start this process, go to www.BJCRx.org. Log in (if you have already created an account) or select Transfer Prescriptions. You can also call the Family Care Central Pharmacy and speak with a member of the pharmacy team. You cannot start the transfer of a controlled-substance prescription using the automated phone system or by selecting a different pharmacy under the refill option on the BJCRx.org site.

No. You may use BJC pharmacies or any pharmacy in the Walgreens National Network to fill 30-day and 90-day prescriptions. It is up to each pharmacy whether they will fill a prescription for 90 days.

The Family Care Central Pharmacy can receive controlled-substance prescriptions through the SureScripts network. To help your physician, you can provide the Family Care Central Pharmacy phone number, 314.657.9000, or you can mail paper prescriptions to:

Family Care Central Pharmacy
1234 South Kingshighway Blvd., Suite 1500
St. Louis, MO 63110

Those who choose to have their specialty medications filled by another pharmacy (including a BJC Retail Pharmacy) will pay a significantly higher amount for their prescriptions (the entire discounted cost of that drug).

The methods of payment are Flexible Spending Account (FSA) card, Health Savings Account (HSA) card, credit card, debit card and pay cards issued by BJC Payroll.

Cash or checks are not accepted. You will be required to provide payment information when your customer profile is created. To update your payment information, go to www.BJCRx.org before submitting your next refill request, or call the Family Care Central Pharmacy. If you have not visited BJCRx.org before, you will need to create an account, which will include entering your payment information.

There is no charge for standard delivery. If your medication need is urgent and the pharmacy staff determines alternative shipping is required, additional charges may apply.

Yes. If shipped FedEx, the email notification includes a tracking number, so you can check the delivery status. If you are not signed up for email notifications, go to www.BJCRx.org, create an account if you have not do so already, and provide an email address. Or call the Family Care Central Pharmacy, 314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday.

No. For BJC employees and their dependents who are covered by BJC's Medical Plan, prescription mail-order is available only through the Family Care Central Pharmacy.

Yes, visit to www.BJCRx.org. If you haven't created an account, you must create one. Once your account is set up, you will be able to view your prescription history with BJC pharmacies.

Many medications, including controlled-substance medications, can be mailed to a Post Office (PO) Box. Refrigerated medications cannot be mailed to a PO Box.

Contact the Family Care Central Pharmacy immediately to avoid having the prescription filled by the wrong pharmacy. If possible, the Family Care Central Pharmacy will transfer and fill the prescription. You are responsible for ensuring that the physician sends the prescription to your desired pharmacy.

No, you will not be contacted. The Family Care Central Pharmacy is responding to your physician's order by filling and mailing upon receipt of a prescription. Once the medication is dispensed and sent out for delivery, you will be billed accordingly.

Call the Family Care Central Pharmacy, 3314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. Your options depend on when you are leaving and how long you will be away.

If you have already submitted a refill request to the Family Care Central Pharmacy and received an email notification that your medication has shipped, and the notification contains a tracking number, use the tracking number to check the delivery status. If you have already submitted a refill request, but have not received an email notification that your medication has shipped, check the status of the prescription online at www.BJCRx.org. You can also sign up for email shipment notifications.

If you have not submitted a refill request or if the delivery is not scheduled to occur before you need the medication, immediately contact the Family Care Central Pharmacy.

If 14 days have passed since you requested your refill, and your medication has not arrived, you need to take action:

Step 1: if you received an email notification that the medication was shipped and the notification contains a courier tracking number, use the tracking number in that email to check the delivery status. To sign up for email shipment notifications, go to www.BJCRx.org, create an account if you have not already done so, and enter your email address.

Step 2: if the delivery status indicates that the shipment was delivered or if the status indicates the shipment has stopped moving in the delivery process, contact the courier. You must contact the courier before contacting the Family Care Central Pharmacy. All claims with the courier must be issued by the customer. The Family Care Central Pharmacy cannot file a claim on your behalf.

Step 3: once you have contacted the courier, contact the Family Care Central Pharmacy, 314.657.9000 or toll-free at 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. The pharmacy staff will determine the appropriate next steps depending on the situation.

You can expect to receive your prescriptions by mail in 14 days. The Family Care Central Pharmacy requests a 14-day notice in case there are circumstances that prevent your prescription from being filled immediately. For example, if there are no refills remaining on your prescription, the pharmacy must contact your physician to obtain authorization. For the most prompt delivery, ensure that your information on file with the Family Care Central Pharmacy is current (home/shipping address, payment information).

Option 1: Ask your physician to electronically submit a prescription to the Family Care Central Pharmacy. The pharmacy can receive all prescriptions, including controlled substances, through the SureScripts network used by physicians. Provide the Family Care Central Pharmacy phone number to your physician, 314.657.9000 (do not give the physician the toll-free number).

Option 2: Your physician can fax the prescription to the Family Care Central Pharmacy, 314.525.0416. The pharmacy cannot accept prescriptions faxed by the Plan Member.

Option 3: The Plan Member can mail the original paper prescription to:
Family Care Central Pharmacy, 1234 South Kingshighway Blvd., Suite 1500, St. Louis, MO 63110

Yes, before submitting a refill request, update your address online at www.BJCRx.org. You will need to create an account on BJCRx.org if you have not already done so. Providing your address is included in the account creation process. You can also call the Family Care Central Pharmacy at 314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday, to update your address. Profile updates made by you in myBJCnet (myHR) do not transfer into the BJC pharmacy system.

Yes, go to www.BJCRx.org. 

Emergency non-specialty medications may be filled at any BJC pharmacy or any pharmacy in the Walgreens National Network.

When possible, the Family Care Central Pharmacy will dispense a 90-day supply of your medications. 

Specialty drugs are prescription medications that require special handling, administration or monitoring. Review the list of Specialty Drugs.