Pharmacy

Prescription drug benefits are included in the BJC Medical Plan option that you elect when you enroll in BJC benefits. In this section, you will find information about receiving prescription medications through the BJC Medical Plan. In most cases, for prescription refills, using mail-order will result in the lowest possible co-payment for your medications.

To begin using BJC's pharmacy benefit, including mail-order, we encourage BJC Medical Plan participants and covered dependents over 18 to visit pharmacy's new website, www.BJCRx.org, which is replacing RxProfile.bjc.org (pharmacy account information) and RxRefill.bjc.org (prescription ordering).

BJCRx.org combines the functions of RxRefill and RxProfile websites into one:

  • Order prescription refills
  • Transfer prescriptions
  • Check prescription status
  • Manage your account: payment, dependents, contact information
  • Find a pharmacy
  • Receive order notifications
  • Submit prescription coupons
  • Print prescription statements
  • View your prescription profile

Current BJC pharmacy customers are also encouraged to visit www.BJCRx.org and create an account. Your prescription information and history will automatically be included with your new account on BJCRx.org.

Cost Information

Prescription Drug Coverage Chart

  30-Day Supply
1st Fills ONLY (MO & IL)
30-Day/90-Day Supply
1st Fills & Refills (MO & IL)
  BJC Pharmacies Walgreens
Pharmacy
Family Care Central Pharmacy
(mail-order)

Generic Drugs              
$10 $25 $10/$25
Preferred
Brand-Name Drugs       
$30 $75 $30/$75
Non-Preferrred
Brand-Name Drugs     
$75 $150 $75/$150
Specialty Drugs $50 at BJC pharmacies and $100 at Walgreens pharmacies
Annual Out-of-Pocket Maximum                                                                                
Per Individual $2,000
Per Family $4,000

Copayments

Your copayment for prescription drugs depends on the type of pharmacy you choose, the type of drug you purchase and the supply amount. Prescriptions are usually written for 30 days or 90 days. Members may only fill a 90-day supply for maintenance medications.

BJC uses a program to reduce member copay to zero on eligible specialty drugs (SaveonSP). The Family Care Central Pharmacy will notify you when this is applicable.

You and each covered dependent are allowed two emergency fills each year from the emergency drugs list from any Walgreens. Your emergency fill co-payment will be the same co-payment as if purchased at a BJC pharmacy.

Eligible Pharmacies

  • BJC Family Care Central Pharmacy (mail-order) can deliver 30-day first fills, refills, 90-day supplies of maintenance medications, and specialty drug prescriptions to your home with no mailing fees. Employees should order 14 days in advance (average delivery time may be shorter).
  • BJC Pharmacies (in person) includes four pharmacies that are located within BJC facilities. (First fills only, no refills)
  • Walgreens (in person) operates over 9,000 pharmacies with a presence in all 50 states. (First fills only, no refills)

BJC Pharmacies

Pharmacy Name Address/Phone
Family Care Central Pharmacy
New prescriptions and refills
(mail-order only)
8 a.m.-4:30 p.m. Monday-Friday
Not available for walk-up service.
Drop box located outside the pharmacy door.
3844 S. Lindbergh Blvd., Suite 150, St. Louis, Mo 63127
phone - 314.657.9000
or toll-free - 855.525.0411
Family Care Pharmacy
at Alton Memorial Hospital

8:30 a.m.-5 p.m. Monday-Friday

#1 Memorial Drive
Room G247
Alton, IL 62002
phone - 314.657.9001
or toll-free 844-747-4044

Family Care Pharmacy
at Barnes-Jewish Hospital 

8 a.m.-5:30 p.m. Monday-Friday
 
Center for Advanced Medicine, 3rd floor
4921 Parkview Place Floor
St. Louis, MO 63110 
phone - 314.657.9006
or toll-free - 800.503.2298
Family Care Pharmacy
at Christian Hospital 

8:30 a.m.-1:30 p.m. and 2-5:30 p.m. Monday-Friday
 
Professional Office Bldg. 2, 11125 Dunn Road
St. Louis, MO 63136
phone - 314.657.9002
Family Care Pharmacy
at Missouri Baptist Medical Center

8:30 a.m.-5:30 p.m. Monday-Friday
 
3023 North Ballas Road, Suite 100D,
St. Louis, MO 63131
phone - 314.657.9008

For prescriptions that have been filled at a BJC pharmacy listed above, you may order a refill online at www.BJCRx.org. You may also use this website to check refill status, transfer a prescription, locate a BJC pharmacy, set dose reminders and more.


Select Out-of-Area Pharmacies

Pharmacy Name Address/Phone/Fax

Wal-Mart Store
#65 Pharmacy

350 Parkridge Road
Sullivan, MO 63080
phone - 573.468.5121
fax - 573.468.5126
Walgreens 1142 Desloge Drive
Desloge, MO 63601
phone - 573.431.2242
fax - 573.431.4799
Walgreens 5890 North Belt West
Belleville, IL 62226 
phone - 618.277.4440
fax - 618.277.5857
Walgreens 600 West Karsch Boulevard
Farmington, MO 63640 
phone - 573.747.1591
Fax - 573.747.0761
Walgreens 6 East Springfield Road
Sullivan, MO 63080
phone - 573.468.4184
fax - 573.468.3809
Wal-Mart Store #0317 201 North Mattes Avenue
Vandalia, IL 62471
phone - 618.283.0440
fax - 618.283.9496

Filling A Prescription

  • Prescriptions are usually written for 30 days or 90 days.
  • For new prescriptions, the first fill (except for specialty medications) can be cared for in any of our eligible pharmacies (in person or mail-order). 
  • The BJC plan only covers prescriptions filled at our eligible pharmacies. You will pay the full cost of your medication if you go out of our network. 
  • To pay the lowest copay for first fills, employees should use a BJC pharmacy (picking up at Walgreens will have a higher copay).
  • Refills* (30-day or 90-day) in Missouri and Illinois** must be filled by BJC Family Care Central Pharmacy (mail-order).
  • Specialty medications must be filled by BJC Family Care Central Pharmacy (mail-order).  
  • To use mail-order, you and each of your covered dependents must first create an account on www.BJCRx.org and then transfer your current prescriptions. If you need assistance, call the BJC Family Care Central Pharmacy at 314-657-9000 or 855-525-0411, 8 a.m. - 4:30 p.m., Monday - Friday.  
  • Place your mail-order request 14 days in advance so you do not run out of your medication.
  • Prescriptions filled through the mail-order pharmacy will be delivered to your home address.
  • Certain medications and dosages may trigger the need for authorization. Your physician will be contacted, and authorization must be received before your prescription is filled.
  • Use your Cigna card to obtain prescription drugs. Pharmacy information, administered by Express Scripts, is on the back side of the card.

*Some medications are exempt from mail-order. See the emergency drugs list and mail-order drugs exemption list.
**If you reside outside of Missouri or Illinois, you should utilize a Walgreens network pharmacy for all non-specialty prescriptions. The Walgreens copay will apply on all new and refill prescriptions. 

Transfers

  • Transfer from one BJC pharmacy to another BJC pharmacy: call the pharmacy where you want the prescription filled. Use the automated phone system and follow the prompts to place your refill request. Find pharmacy phone numbers here. You may also go to  www.BJCRx.org. The automated phone system cannot be used for transfer of controlled substances (CIII-V). 
  • Transfer from a non-BJC pharmacy to a BJC-pharmacy: go to www.BJCRx.org, then go to Transfer Prescriptions. (If you have not created an account on BJCRx.org, it is recommended that you do so). Or you may call the pharmacy where you want the prescription filled. Find pharmacy phone numbers here.

Mail Order

BJC Medical Plan participants and their dependents who use mail-order from Family Care Central Pharmacy for prescription refills and for all specialty drug prescriptions (first fills and refills) will pay the lowest possible co-payment for their prescription drugs under the BJC Medical Plan. To use mail-order, it is recommended that you create an account on www.BJCRx.org

Create an account

To begin using BJC's pharmacy benefit, including mail-order, we encourage BJC Medical Plan participants and covered dependents over 18 to visit pharmacy's new website www.BJCRx.org and create an account.

Note: www.BJCRx.org replaces RxProfile.bjc.org (pharmacy account information) and RxRefill.bjc.org (prescription ordering). RxProfile and RxRefill websites will redirect you to BJCRx.org in the future.

Filling a mail-order prescription

For non-specialty prescription refills and for all specialty drugs, you (and your covered dependents) must use mail-order to receive the lowest co-payment. Refills should be requested 14 days prior to your current supply running out.

Some medications are exempt from mail-order. These exemptions can be found in two lists:

Do not use mail-order if your prescription is an urgent-need medication, such as an antibiotic.

Only BJC employees and their dependents who are BJC Medical Plan participants and receive mail in Missouri and Illinois can use mail-order from Family Care Central Pharmacy.

The Family Care Central Pharmacy can fill up to a 90-day supply of certain medications (referred to as "maintenance medications"). Ask your physician to write the prescription for 90 days.

To fill a prescription using Family Care Central Pharmacy (mail-order):

Option 1: Ask your physician to electronically submit a prescription to the Family Care Central Pharmacy. The pharmacy can receive all prescriptions, including controlled substances, through the SureScripts network used by physicians. Provide the pharmacy phone number to your physician, 314.657.9000 (do not give the physician the toll-free number).

Option 2: Your physician can fax the prescription to the Family Care Central Pharmacy, 314.525.0416. The pharmacy cannot accept prescriptions faxed by the Plan Member.

Option 3: The Plan Member can mail the original paper prescription to:

Family Care Central Pharmacy
3844 South Lindbergh Boulevard Suite 150
St. Louis, MO 63127

Option 4: The paper prescription can be placed in the drop-box outside the Family Care Central Pharmacy door at 3844 South Lindbergh Boulevard, Suite 150 St. Louis, MO 63127. The building and drop box hours are 7 a.m.-6 p.m. Monday-Friday.

Frequently Asked Questions


Registration

Yes. However, the Family Care Central Pharmacy can only ship to addresses in Missouri or Illinois. Before submitting a refill request, update your and your dependents information online at www.BJCRx.org. BJCRx.org replaces RxProfile.bjc.org. If you have not created an account on BJCRx.org, you must do so first to make future updates.

No, every member of the family (employee and each covered dependent) must complete a customer profile on www.BJCRx.org. The pharmacy system views everyone's record as unique and independent.

To receive prescriptions from the Family Care Central Pharmacy, BJC's mail-order pharmacy, visit www.BJCRx.org. If you are a new BJC pharmacy customer (a new BJC Medical Plan participant), then you and each of your covered dependents, must create an account to begin receiving prescriptions from mail-order. If you are a current BJC pharmacy customer, it is recommended that you and each of your dependents create an account on BJCRx.org.

No, updates made in myBJCnet (myHR) do not transfer over to the pharmacy system. Update your and your dependents information online at www.BJCRx.org. BJCRx.org replaces RxProfile.bjc.org. If you have not created an account on BJCRx.org, you must do so first to make future updates.

No. Only BJC Medical Plan participants in Missouri and Illinois, and their covered dependents, can use the Family Care Central Pharmacy.


Order Your Medication

There are specific mail-order exemptions for both non-specialty and specialty drugs. Exemptions can be found on two lists: Emergency Drug List and Drugs Exempt from Mail-Order.

Option 1: Ask your physician to electronically submit a prescription to the Family Care Central Pharmacy. The pharmacy can receive all prescriptions, including controlled substances, through the SureScripts network used by physicians. Provide the Family Care Central Pharmacy phone number to your physician, 314.657.9000 (do not give the physician the toll-free number).

Option 2: Your physician can fax the prescription to the Family Care Central Pharmacy, 314.525.0416. The pharmacy cannot accept prescriptions faxed by the Plan Member.

Option 3: The Plan Member can mail the original paper prescription to:
Family Care Central Pharmacy, 3844 South Lindbergh Boulevard, Suite 150, St. Louis, MO 63127

Option 4: The paper prescription can be placed in the drop-box outside the Family Care Central Pharmacy door at 3844 South Lindbergh Boulevard, Suite 150 St. Louis, MO 63127. The building and drop box hours are 7 a.m.-6 p.m. Monday-Friday.

Many medications, including controlled-substance medications, can be mailed to a Post Office (PO) Box. Refrigerated medications cannot be mailed to a PO Box.

Contact the Family Care Central Pharmacy immediately to avoid having the prescription filled by the wrong pharmacy. If possible, the Family Care Central Pharmacy will transfer and fill the prescription. You are responsible for ensuring that the physician sends the prescription to your desired pharmacy.

No, you will not be contacted. The Family Care Central Pharmacy is responding to your physician's order by filling and mailing upon receipt of a prescription. Once the medication is dispensed and sent out for delivery, you will be billed accordingly.

Call the Family Care Central Pharmacy, 3314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. Your options depend on when you are leaving and how long you will be away.

When possible, the Family Care Central Pharmacy will dispense a 90-day supply of your medications. To fill a 90-day supply, the prescription must be written for a 90-day supply and it must be on the BJC Maintenance Drug List.

Yes, before submitting a refill request, update your address online at www.BJCRx.org (replaces RxProfile.bjc.org). You will need to create an account on BJCRx.org if you have not already done so. Providing your address is included in the account creation process. You can also call the Family Care Central Pharmacy at 314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday, to update your address. Profile updates made by you in myBJCnet (myHR) do not transfer into the BJC pharmacy system.

Yes, go to www.BJCRx.org (replaces RxRefill.bjc.org). 

If you have already submitted a refill request to the Family Care Central Pharmacy and received an email notification that your medication has shipped, and the notification contains a tracking number, use the tracking number to check the delivery status. If you have already submitted a refill request, but have not received an email notification that your medication has shipped, check the status of the prescription online at www.BJCRx.org. You can also sign up for email shipment notifications.

If you have not submitted a refill request or if the delivery is not scheduled to occur before you need the medication, immediately contact the Family Care Central Pharmacy.

If 14 days have passed since you requested your refill, and your medication has not arrived, you need to take action:

Step 1: if you received an email notification that the medication was shipped and the notification contains a courier tracking number, use the tracking number in that email to check the delivery status. To sign up for email shipment notifications, go to www.BJCRx.org, create an account if you have not already done so, and enter your email address.

Step 2: if the delivery status indicates that the shipment was delivered or if the status indicates the shipment has stopped moving in the delivery process, contact the courier. You must contact the courier before contacting the Family Care Central Pharmacy. All claims with the courier must be issued by the customer. The Family Care Central Pharmacy cannot file a claim on your behalf.

Step 3: once you have contacted the courier, contact the Family Care Central Pharmacy, 314.657.9000 or toll-free at 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. The pharmacy staff will determine the appropriate next steps depending on the situation.

You can expect to receive your prescriptions by mail in 14 days. The Family Care Central Pharmacy requests a 14-day notice in case there are circumstances that prevent your prescription from being filled immediately. For example, if there are no refills remaining on your prescription, the pharmacy must contact your physician to obtain authorization. For the most prompt delivery, ensure that your information on file with the Family Care Central Pharmacy is current (home/shipping address, payment information).

Emergency non-specialty medications and first fills of new non-specialty medications may still be filled at any BJC Pharmacy, Select Out-of-Area Pharmacy, the Family Care Central Pharmacy or any Walgreens at the fixed copayment structure.


Refrigerated Medications

The Family Care Central Pharmacy ships refrigerated medications Monday-Thursday to avoid weekend delivery.

Yes. Medications are shipped using special packaging that has been tested to ensure the proper temperature is maintained. Additional steps are taken to protect temperature sensitive medications during extreme weather conditions (hot or cold). Steps include special packaging, adjustments to the timing of shipments and holding shipments. Not all medications are temperature sensitive. For medications that are not temperature sensitive, the packaging and shipping process is the same in extreme weather conditions.


Controlled Substances

CII prescriptions written for 30 days or less are exempt from mail-order.

If your prescription is eligible for a 90-day fill and you would like a 90-day supply, you must fill the prescription at the Family Care Central Pharmacy.

The pharmacy can receive controlled-substance prescriptions through the SureScripts network. To help your physician, you can provide the Family Care Central Pharmacy phone number, 314.657.9000, or you can mail paper prescriptions to:

Family Care Central Pharmacy
3844 South Lindbergh Boulevard, Suite 150
St. Louis, MO 63127

Paper prescriptions can also be placed in the drop-box outside the Family Care Central Pharmacy door at 3844 South Lindbergh Boulevard, Suite 150, St. Louis, MO 63127. Building and drop box hours are 7 a.m.-6 p.m. Monday-Friday.

To transfer a controlled-substance prescription (CIII-V), the Family Care Central Pharmacy pharmacist must speak with the pharmacist at the transferring pharmacy. This is required even for transfers from a BJC pharmacy to the Family Care Central Pharmacy. To start this process, go to www.BJCRx.org (replaces RxRefill.bjc.org). Log in (if you have already created an account) or select Transfer Prescriptions. You can also call the Family Care Central Pharmacy and speak with a member of the pharmacy team. You cannot start the transfer of a controlled-substance prescription using the automated phone system or by selecting a different pharmacy under the refill option on the BJCRx.org site.


Payment

Those who choose to have their refills and specialty medications filled by another pharmacy (including a BJC Retail Pharmacy), except when the drug is exempt from mail-order, will, in many cases, pay a significantly higher amount for their prescriptions (the entire discounted cost of that drug).

In situations where you are filling a low-cost generic that costs less than the copayment amount, you may prefer to continue to fill your prescription at the pharmacy you are currently using.

The methods of payment are Flexible Spending Account (FSA) card, credit card, debit card, pre-paid card or the Global Cash Card/Bank of America Cash Card provided by BJC Payroll.

Cash or checks are not accepted. You will be required to provide payment information when your customer profile is created. To update your payment information, go to www.BJCRx.org (replaces RxProfile.bjc.org) before submitting your next refill request, or call the Family Care Central Pharmacy. If you have not visited BJCRx.org before, you will need to create an account, which will include entering your payment information.


Shipping

There is no charge for standard delivery. If your medication need is urgent and the pharmacy staff determines alternative shipping is required, additional charges may apply.

Yes. If shipped FedEx, the email notification includes a tracking number, so you can check the delivery status. If you are not signed up for email notifications, go to www.BJCRx.org (replaces RxProfile.bjc.org), create an account if you have not do so already, and provide an email address. Or call the Family Care Central Pharmacy, 314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday.


General

No. For BJC employees and their dependents who are covered by BJC's Medical Plan, prescription mail-order is available only through the Family Care Central Pharmacy.

Yes, visit to www.BJCRx.org. If you haven't created an account, you must create one. Once your account is set up, you will be able to view your prescription history with BJC pharmacies.

  • Family Care Central Pharmacy automated phone system: 314.657.9000 or 855.525.0411, available 24 hours a day, 7 days a week. Request a refill, check the status of a refill, transfer a prescription from one BJC pharmacy to another BJC pharmacy, get pharmacy hours of operation.
  • Family Care Central Pharmacy​314.657.9000 or 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday; licensed pharmacy technicians and pharmacists are available.
  • BJC Pharmacy Services webpage
  • Employee Service Center: 314.362.2184 or 855.362.2184, 7 a.m.-5 p.m. Monday-Friday, questions related to the pharmacy benefit.
  • Express Scripts866-273-5779; Plan members can obtain their prescription history online through Express Scripts, BJC's prescription drug benefits manager.
  • Ordering refills and specialty medications (new and refills) from the Family Care Central Pharmacy ensures you pay the lowest copayment possible.
  • Medications are delivered directly to you, saving you time and money by eliminating trips to the pharmacy.
  • Convenient payment options: Major credit card (MasterCard, VISA, Discover and American Express) or Flexible Spending Account (FSA) card.
  • Standard shipping at no additional cost.
  • Savings to BJC keep your medical/prescription costs down.

Resources

Prescription Drug Claim Form

When directed by a BJC pharmacy staff member, download the Authorization Form for Release of Information.

www.BJCRx.org 
(replaces RxProfile.bjc.org and RxRefill.bjc.org)
BJCRx.org combines the functions of RxRefill and RxProfile websites into one:
- Order prescription refills
- Transfer prescriptions
- Check prescription status
- Manage your account: payment, dependents, contact information
- Find a pharmacy
- Receive order notifications
- Submit prescription coupons
- Print prescription statements
- View your prescription profile

Family Care Central Pharmacy automated phone system: 314.657.9000 or 855.525.0411, available 24 hours a day, 7 days a week. Request a refill, check the status of a refill, transfer a prescription from one BJC pharmacy to another BJC pharmacy (excluding controlled substances), get pharmacy hours of operation.

Family Care Central Pharmacy: 314.657.9000 or 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday; licensed pharmacy technicians and pharmacists are available.

BJC Pharmacy Services website

Employee Service Center: 314.362.2184 or 855.362.2184, 7 a.m.-5 p.m. Monday-Friday, questions related to the pharmacy benefit

Express Scripts: 866.273.5779; Plan members can obtain their prescription history online through Express Scripts, BJC's prescription drug benefits manager.