No, updates made in myBJCnet (myHR) do not transfer over to the pharmacy system. Update your and your dependents information online at RxProfile.bjc.org.

No, every member of the family (employee and each covered dependent) must complete a customer profile. The pharmacy system views everyone's record as unique and independent.

Yes. However, the Family Care Central Pharmacy can only ship to addresses in Missouri or Illinois. Before submitting a refill request, update your address online at RxProfile.bjc.org.

No. Only employees and their dependents who are on BJC's Medical Plan and receive mail in Missouri and Illinois can use the Family Care Central Pharmacy.

To receive prescriptions from the Family Care Central Pharmacy, you and each of your dependents must first register for mail-order. To do this go to RxProfile.bjc.org, select "Register for mail-order," then complete the online form. This site is accessible from anywhere.

There are specific mail-order exemptions for both non-specialty and specialty drugs. Exemptions can be found on two lists: Emergency Drug List and Drugs Exempt from Mail-Order.

If you have already submitted a refill request to the Family Care Central Pharmacy and received an email notification that your medication has shipped, and the notification contains a USPS tracking number, use the tracking number to check the delivery status. If you have already submitted a refill request, but have not received an email notification that your medication has shipped, check the status of the prescription online at RxRefill.bjc.org. To sign up for email shipment notifications, go to RxProfile.bjc.org and provide an email address.

If you have not submitted a refill request or if the delivery is not scheduled to occur before you need the medication, immediately contact the Family Care Central Pharmacy.

If 10 business days have passed since you requested your refill, and your medication has not arrived, you need to take action:

Step 1: if you received an email notification that the medication was shipped and the notification contains a USPS tracking number, use the tracking number in that email to check the delivery status. To sign up for email shipment notifications, go to RxProfile.bjc.org and enter your email address.

Step 2: if the delivery status indicates that the shipment was delivered or if the status indicates the shipment has stopped moving in the delivery process, contact the post office. You must contact the post office before contacting the Family Care Central Pharmacy. All claims with the post office must be issued by the customer. The Family Care Central Pharmacy cannot file a claim on your behalf.

Step 3: once you have contacted the post office, contact the Family Care Central Pharmacy, 314.657.9000 or toll-free at 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. The pharmacy staff will determine the appropriate next steps depending on the situation.

You can expect to receive your prescriptions by mail in 10 business days. The Family Care Central Pharmacy requests a 10-day notice in case there are circumstances that prevent your prescription from being filled immediately. For example, if there are no refills remaining on your prescription, the pharmacy must contact your physician to obtain authorization. For the most prompt delivery, ensure that your information on file with the Family Care Central Pharmacy is current (home/shipping address, payment information).

Yes, but only for medications previously filled at the Family Care Central Pharmacy. Order online at RxRefill.bjc.org.

Option 1: Ask your physician to electronically submit a prescription to the Family Care Central Pharmacy. The pharmacy can receive all prescriptions, including controlled substances, through the SureScripts network used by physicians. Provide the Family Care Central Pharmacy phone number to your physician, 314.657.9000 (do not give the physician the toll-free number).

Option 2: Your physician can fax the prescription to the Family Care Central Pharmacy, 314.525.0416. The pharmacy cannot accept prescriptions faxed by the Plan Member.

Option 3: The Plan Member can mail the original paper prescription to:
Family Care Central Pharmacy, 3844 South Lindbergh Boulevard, Suite 150, St. Louis, MO 63127

Option 4: The paper prescription can be placed in the drop-box outside the Family Care Central Pharmacy door at 3844 South Lindbergh Boulevard, Suite 150 St. Louis, MO 63127. The building and drop box hours are 7 a.m.-6 p.m. Monday-Friday.

Many medications, including controlled-substance medications, can be mailed to a Post Office (PO) Box. Refrigerated medications cannot be mailed to a PO Box.

Contact the Family Care Central Pharmacy immediately to avoid having the prescription filled by the wrong pharmacy. If possible, the Family Care Central Pharmacy will transfer and fill the prescription. You are responsible for ensuring that the physician sends the prescription to your desired pharmacy.

No, you will not be contacted. The Family Care Central Pharmacy is responding to your physician's order by filling and mailing upon receipt of a prescription. Once the medication is dispensed and sent out for delivery, you will be billed accordingly.

Yes, before submitting a refill request, update your address online at RxProfile.bjc.org. You can also call the Family Care Central Pharmacy at 314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday, to update your address. Profile updates made by you in myBJCnet (myHR) do not transfer into the BJC pharmacy system.

Call the Family Care Central Pharmacy, 3314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. Your options depend on when you are leaving and how long you will be away.

When possible, the Family Care Central Pharmacy will dispense a 90-day supply of your medications. To fill a 90-day supply, the prescription must be written for a 90-day supply and it must be on the BJC Maintenance Drug List.

Emergency non-specialty medications and first fills of new non-specialty medications may still be filled at any BJC Pharmacy, Select Out-of-Area Pharmacy, the Family Care Central Pharmacy or any Dierbergs, Schnucks or Walgreens at the fixed copayment structure.

The Family Care Central Pharmacy ships refrigerated medications Monday-Thursday to avoid weekend delivery.

Yes. Medications are shipped using special packaging that has been tested to ensure the proper temperature is maintained. Additional steps are taken to protect temperature sensitive medications during extreme weather conditions (hot or cold). Steps include special packaging, adjustments to the timing of shipments and holding shipments. Not all medications are temperature sensitive. For medications that are not temperature sensitive, the packaging and shipping process is the same in extreme weather conditions.

To transfer a controlled-substance prescription (CIII-V), the Family Care Central Pharmacy pharmacist must speak with the pharmacist at the transferring pharmacy. This is required even for transfers from a BJC pharmacy to the Family Care Central Pharmacy. To start this process, go to RxRefill.bjc.org. Log in or access the site as a guest, then go to Transfer Prescriptions. Or you can call the Family Care Central Pharmacy and speak with a member of the pharmacy team. You cannot start the transfer of a controlled-substance prescription using the automated phone system or by selecting a different pharmacy under the refill option on the RxRefill site.

CII prescriptions written for 30 days or less are exempt from mail-order.

If your prescription is eligible for a 90-day fill and you would like a 90-day supply, you must fill the prescription at the Family Care Central Pharmacy.

The pharmacy can receive controlled-substance prescriptions through the SureScripts network. To help your physician, you can provide the Family Care Central Pharmacy phone number, 314.657.9000, or you can mail paper prescriptions to:

Family Care Central Pharmacy
3844 South Lindbergh Boulevard, Suite 150
St. Louis, MO 63127

Paper prescriptions can also be placed in the drop-box outside the Family Care Central Pharmacy door at 3844 South Lindbergh Boulevard, Suite 150, St. Louis, MO 63127. Building and drop box hours are 7 a.m.-6 p.m. Monday-Friday.

The methods of payment are Flexible Spending Account (FSA) card, credit card, debit card, pre-paid card or the Global Cash Card/Bank of America Cash Card provided by BJC Payroll.

Cash or checks are not accepted. You will be required to provide payment information when your customer profile is created. To update your payment information, go to RxProfile.bjc.org before submitting your next refill request or call the Family Care Central Pharmacy.

Those who choose to have their refills and specialty medications filled by another pharmacy (including a BJC Retail Pharmacy), except when the drug is exempt from mail-order, will, in many cases, pay a significantly higher amount for their prescriptions (the entire discounted cost of that drug).

In situations where you are filling a low-cost generic that costs less than the copayment amount, you may prefer to continue to fill your prescription at the pharmacy you are currently using.

Yes. If shipped USPS, the email notification includes a tracking number, so you can check the delivery status. If you are not signed up for email notifications, go to RxProfile.bjc.org and provide an email address or call the Family Care Central Pharmacy, 314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday.

There is no charge for standard delivery. If your medication need is urgent and the pharmacy staff determines alternative shipping is required, additional charges may apply.

Yes. Visit the Express Scripts website (BJC's prescription drug benefits manager) or complete an authorization form.

• Online registration: register online to begin filling prescriptions at the Family Care Central Pharmacy. Go to RxProfile.bjc.org or go to the "Pharmacy Mail-Order Registration Form”, located on BJCnet (bjcnet.carenet.org) located under For Employees.
• RxProfile.bjc.org: register for mail-order from the Family Care Central Pharmacy, view and update your pharmacy profile – update address, telephone number, email address, payment information and view medication allergies.
• RxRefill.bjc.org: manage your medications -- enter and retain your prescription drug information, request refills, transfer prescriptions, check refill status, review information about your prescription drugs and more.
• Family Care Central Pharmacy automated phone system: 314.657.9000 or 855.525.0411, available 24 hours a day, 7 days a week. Request a refill, check the status of a refill, transfer a prescription from one BJC pharmacy to another BJC pharmacy, get pharmacy hours of operation.
• Family Care Central Pharmacy​: 314.657.9000 or 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday; licensed pharmacy technicians and pharmacists are available.
• BJC Pharmacy Services webpage
• Employee Service Center: 314.362.2184 or 855.362.2184, 7 a.m.-5 p.m. Monday-Friday, questions related to the pharmacy benefit.
• Express Scripts: 866-273-5779; Plan members can obtain their prescription history online through Express Scripts, BJC's prescription drug benefits manager.

• Ordering refills and specialty medications (new and refills) from the Family Care Central Pharmacy ensures you pay the lowest copayment possible.
• Medications are delivered directly to you, saving you time and money by eliminating trips to the pharmacy.
• Convenient payment options: Major credit card (MasterCard, VISA, Discover and American Express) or Flexible Spending Account (FSA) card.
• Standard shipping at no additional cost.
• Savings to BJC keep your medical/prescription costs down.

No. For BJC employees and their dependents who are covered by BJC's Medical Plan, prescription mail-order is available only through the Family Care Central Pharmacy.