To receive prescriptions from the Family Care Central Pharmacy, BJC's mail-order pharmacy, visit www.BJCRx.org. If you are a new BJC pharmacy customer (a new BJC Medical Plan participant), then you and each of your covered dependents, must create an account to begin receiving prescriptions from mail-order. If you are a current BJC pharmacy customer, it is recommended that you and each of your dependents create an account on BJCRx.org.

No, every member of the family (employee and each covered dependent) must complete a customer profile on www.BJCRx.org. The pharmacy system views everyone's record as unique and independent.

Yes. However, the Family Care Central Pharmacy can only ship to addresses in Missouri or Illinois. Before submitting a refill request, update your and your dependents information online at www.BJCRx.org. If you have not created an account on BJCRx.org, you must do so first to make future updates.

No. Only BJC Medical Plan participants in Missouri and Illinois, and their covered dependents, can use the Family Care Central Pharmacy.

No, updates made in myBJCnet (myHR) do not transfer over to the pharmacy system. Update your and your dependents information online at www.BJCRx.org. If you have not created an account on BJCRx.org, you must do so first to make future updates.

Many medications, including controlled-substance medications, can be mailed to a Post Office (PO) Box. Refrigerated medications cannot be mailed to a PO Box.

Contact the Family Care Central Pharmacy immediately to avoid having the prescription filled by the wrong pharmacy. If possible, the Family Care Central Pharmacy will transfer and fill the prescription. You are responsible for ensuring that the physician sends the prescription to your desired pharmacy.

No, you will not be contacted. The Family Care Central Pharmacy is responding to your physician's order by filling and mailing upon receipt of a prescription. Once the medication is dispensed and sent out for delivery, you will be billed accordingly.

Call the Family Care Central Pharmacy, 3314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. Your options depend on when you are leaving and how long you will be away.

Yes, before submitting a refill request, update your address online at www.BJCRx.org (replaces RxProfile.bjc.org). You will need to create an account on BJCRx.org if you have not already done so. Providing your address is included in the account creation process. You can also call the Family Care Central Pharmacy at 314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday, to update your address. Profile updates made by you in myBJCnet (myHR) do not transfer into the BJC pharmacy system.

Yes, go to www.BJCRx.org (replaces RxRefill.bjc.org). 

If you have already submitted a refill request to the Family Care Central Pharmacy and received an email notification that your medication has shipped, and the notification contains a tracking number, use the tracking number to check the delivery status. If you have already submitted a refill request, but have not received an email notification that your medication has shipped, check the status of the prescription online at www.BJCRx.org. You can also sign up for email shipment notifications.

If you have not submitted a refill request or if the delivery is not scheduled to occur before you need the medication, immediately contact the Family Care Central Pharmacy.

If 14 days have passed since you requested your refill, and your medication has not arrived, you need to take action:

Step 1: if you received an email notification that the medication was shipped and the notification contains a courier tracking number, use the tracking number in that email to check the delivery status. To sign up for email shipment notifications, go to www.BJCRx.org, create an account if you have not already done so, and enter your email address.

Step 2: if the delivery status indicates that the shipment was delivered or if the status indicates the shipment has stopped moving in the delivery process, contact the courier. You must contact the courier before contacting the Family Care Central Pharmacy. All claims with the courier must be issued by the customer. The Family Care Central Pharmacy cannot file a claim on your behalf.

Step 3: once you have contacted the courier, contact the Family Care Central Pharmacy, 314.657.9000 or toll-free at 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. The pharmacy staff will determine the appropriate next steps depending on the situation.

You can expect to receive your prescriptions by mail in 14 days. The Family Care Central Pharmacy requests a 14-day notice in case there are circumstances that prevent your prescription from being filled immediately. For example, if there are no refills remaining on your prescription, the pharmacy must contact your physician to obtain authorization. For the most prompt delivery, ensure that your information on file with the Family Care Central Pharmacy is current (home/shipping address, payment information).

Emergency non-specialty medications and first fills of new non-specialty medications may still be filled at any BJC Pharmacy, Select Out-of-Area Pharmacy, the Family Care Central Pharmacy or any Walgreens at the fixed copayment structure.

Specialty drugs are prescription medications that require special handling, administration or monitoring. Review the list of Specialty Drugs.

There are specific mail-order exemptions for both non-specialty and specialty drugs. Exemptions can be found on two lists: Emergency Drug List and Drugs Exempt from Mail-Order.

When possible, the Family Care Central Pharmacy will dispense a 90-day supply of your medications. To fill a 90-day supply, the prescription must be written for a 90-day supply and it must be on the BJC Maintenance Drug List.

Option 1: Ask your physician to electronically submit a prescription to the Family Care Central Pharmacy. The pharmacy can receive all prescriptions, including controlled substances, through the SureScripts network used by physicians. Provide the Family Care Central Pharmacy phone number to your physician, 314.657.9000 (do not give the physician the toll-free number).

Option 2: Your physician can fax the prescription to the Family Care Central Pharmacy, 314.525.0416. The pharmacy cannot accept prescriptions faxed by the Plan Member.

Option 3: The Plan Member can mail the original paper prescription to:
Family Care Central Pharmacy, 1234 South Kingshighway Blvd., Suite 1500, St. Louis, MO 63110

Yes. Medications are shipped using special packaging that has been tested to ensure the proper temperature is maintained. Additional steps are taken to protect temperature sensitive medications during extreme weather conditions (hot or cold). Steps include special packaging, adjustments to the timing of shipments and holding shipments. Not all medications are temperature sensitive. For medications that are not temperature sensitive, the packaging and shipping process is the same in extreme weather conditions.

The Family Care Central Pharmacy ships refrigerated medications Monday-Thursday to avoid weekend delivery.

To transfer a controlled-substance prescription (CIII-V), the Family Care Central Pharmacy pharmacist must speak with the pharmacist at the transferring pharmacy. This is required even for transfers from a BJC pharmacy to the Family Care Central Pharmacy. To start this process, go to www.BJCRx.org (replaces RxRefill.bjc.org). Log in (if you have already created an account) or select Transfer Prescriptions. You can also call the Family Care Central Pharmacy and speak with a member of the pharmacy team. You cannot start the transfer of a controlled-substance prescription using the automated phone system or by selecting a different pharmacy under the refill option on the BJCRx.org site.

CII prescriptions written for 30 days or less are exempt from mail-order.

If your prescription is eligible for a 90-day fill and you would like a 90-day supply, you must fill the prescription at the Family Care Central Pharmacy.

The pharmacy can receive controlled-substance prescriptions through the SureScripts network. To help your physician, you can provide the Family Care Central Pharmacy phone number, 314.657.9000, or you can mail paper prescriptions to:

Family Care Central Pharmacy
3844 South Lindbergh Boulevard, Suite 150
St. Louis, MO 63127

The methods of payment are Flexible Spending Account (FSA) card, credit card, debit card, pre-paid card or the Global Cash Card/Bank of America Cash Card provided by BJC Payroll.

Cash or checks are not accepted. You will be required to provide payment information when your customer profile is created. To update your payment information, go to www.BJCRx.org (replaces RxProfile.bjc.org) before submitting your next refill request, or call the Family Care Central Pharmacy. If you have not visited BJCRx.org before, you will need to create an account, which will include entering your payment information.

Those who choose to have their refills and specialty medications filled by another pharmacy (including a BJC Retail Pharmacy), except when the drug is exempt from mail-order, will, in many cases, pay a significantly higher amount for their prescriptions (the entire discounted cost of that drug).

In situations where you are filling a low-cost generic that costs less than the copayment amount, you may prefer to continue to fill your prescription at the pharmacy you are currently using.

There is no charge for standard delivery. If your medication need is urgent and the pharmacy staff determines alternative shipping is required, additional charges may apply.

Yes. If shipped FedEx, the email notification includes a tracking number, so you can check the delivery status. If you are not signed up for email notifications, go to www.BJCRx.org (replaces RxProfile.bjc.org), create an account if you have not do so already, and provide an email address. Or call the Family Care Central Pharmacy, 314.657.9000 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday.

No. For BJC employees and their dependents who are covered by BJC's Medical Plan, prescription mail-order is available only through the Family Care Central Pharmacy.

Yes, visit to www.BJCRx.org. If you haven't created an account, you must create one. Once your account is set up, you will be able to view your prescription history with BJC pharmacies.

• Ordering refills and specialty medications (new and refills) from the Family Care Central Pharmacy ensures you pay the lowest copayment possible.
• Medications are delivered directly to you, saving you time and money by eliminating trips to the pharmacy.
• Convenient payment options: Major credit card (MasterCard, VISA, Discover and American Express) or Flexible Spending Account (FSA) card.
• Standard shipping at no additional cost.
• Savings to BJC keep your medical/prescription costs down.

• Family Care Central Pharmacy automated phone system: 314.657.9000 or 855.525.0411, available 24 hours a day, 7 days a week. Request a refill, check the status of a refill, transfer a prescription from one BJC pharmacy to another BJC pharmacy, get pharmacy hours of operation.
• Family Care Central Pharmacy​: 314.657.9000 or 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday; licensed pharmacy technicians and pharmacists are available.
• BJC Pharmacy Services webpage
• HR Hub: BJCHRhub.org 
• Express Scripts: 866-273-5779; Plan members can obtain their prescription history online through Express Scripts, BJC's prescription drug benefits manager.