Questions BJC employees ask about BJC EAP

What is BJC Employee Assistance Program (BJC EAP)?

BJC EAP offers professional guidance to employees and their family members when personal or work-related problems become difficult to manage alone. EAP assessment, short-term counseling and referral resources help employees find solutions to problems or develop better coping techniques to better manage life’s difficulties. The purpose of EAP is to address issues before job performance is affected. 

How can I contact BJC EAP?

BJC EAP can be reached 24/7 by calling 314.747.7490 or toll-free 888.505.6444.

Is there a fee?

BJC EAP services are free of charge. BJC EAP is a valued benefit provided through the BJC Total Rewards program.

Who may use BJC EAP?

All BJC employees and members of their household are eligible to use EAP services. Often, when one family member is experiencing some difficulties, it affects other family members as well. 

What are the BJC EAP consultant’s qualifications?

All BJC EAP consultants have a master’s degree in a mental health field and a clinical license in counseling (LPC) or social work (LCSW). Some staff are also Certified Employee Assistance Professional (CEAP) or Substance Abuse Professionals (SAP) as well as a variety of other individual credentials or certifications.  

Meet our team.

How can EAP help me?

EAP can help you enhance your life in many ways – from reducing stress to assisting with career advancement to increasing your sense of health and well-being. Our experienced consultants can provide counseling in a variety of areas:

  • Issues with a supervisor or coworker
  • Depression or anxiety
  • Grief and bereavement
  • Family, marriage and other relationship issues
  • Domestic violence
  • Addictions (drug, alcohol, sexual, gambling, shopping, internet etc.)
  • Child and adolescent concerns
  • Child-parent communications
  • Stress management
  • Coping with chronic illness
  • Financial issues

Our work/life services help employees restore balance between professional and personal demands, offering consultation, resources and referrals for:

  • Wellness and nutrition 
  • Legal issues
  • Financial planning
  • Child care
  • Elder care
  • College planning

While some issues brought to EAP can be addressed within a few sessions, other issues are more complicated or longstanding, and cannot be handled within the scope of EAP. If your issue cannot be handled within the EAP, your consultant will make recommendations for resources that can assist you. Our goal is to get you back to the business of living your life to the fullest.

What happens at the first appointment?

When you arrive, you will be asked to sign a Statement of Understanding and fill out a client intake form, which consists of basic demographic information (date of birth, address, phone number, etc).

After the paperwork has been completed, your consultant (counselor) will discuss with you the reason for your visit, your concerns and any goals you may have. It is a time to share your story and get help sorting through the details.

At the end of the appointment you will be given the opportunity to schedule a follow-up session. 

Where will my EAP appointments take place?

BJC EAP has several convenient office locations around the St. Louis metropolitan and mid-Missouri areas. For confidentiality purposes, specific location options will be discussed when you make the appointment. We also offer telehealth visits in some cases. 

Is EAP available after business hours?

Our telephone line is answered 24 hours a day by mental health professionals. Call 314.747.7490 or toll-free 888.505.6444, 24 hours a day, 7 days a week, 365 days a year to request services or seek support.

Are BJC EAP services confidential?

All services are confidential, unless you give written permission or when mandated by law. The EAP counselor will discuss the issue of confidentiality with you at your first appointment.

Does using EAP affect my job?

No record of your contact with EAP will be provided to your employer without your written consent.

If your job performance is significantly affected, your supervisor may recommend EAP to you as a resource to help you resolve any personal or work-related problems that may have negatively impacted your performance. The goal is to improve your personal well-being and work performance.

How do I learn more or schedule an appointment?

EAP can be reached 24/7 by calling 314.747.7490 or toll-free 888.505.6444 or visit