Frequently Asked Questions

A. Registration

B. Order Your Medication

C. Refrigerated Medications

D. Controlled Substances

E. Payment

F. Shipping

G. General

A. REGISTRATION

1. Can I use the BJC Employee Pharmacy if I do not have my medical benefits through BJC?

No. Only employees and their dependents who are on BJC’s Medical Plan and receive mail in Missouri and Illinois can use the BJC Employee Pharmacy.

2. How do I set up mail-order service for my prescriptions?

To receive prescriptions from the BJC Employee Pharmacy (mail-order), you and each of your dependents must first register for mail-order. To do this go to RxProfile.bjc.org, select "Register for mail-order", then complete the online form. This site is accessible from anywhere. 

3. I have completed a customer profile for the BJC Employee Pharmacy. Does that mean my dependents and I are all able to use the BJC Employee Pharmacy?

No, every member of the family (employee and each covered dependent) must complete a customer profile. The pharmacy system views each individual’s record as unique and independent. If you are already receiving prescriptions by mail from the BJC Employee Pharmacy, your profile has been established.

4. When I update my information, including home address, in myBJCnet (myHR), do the updates also transfer to the BJC pharmacy system?

No, updates made in myBJCnet (myHR) do not transfer over to the pharmacy system. Update your information online at RxProfile.bjc.org (home/shipping address, telephone number, email address, payment information and allergy information).

5. I contacted the BJC Employee Pharmacy and updated my home/shipping address. Did the system automatically update the addresses for my children?

No. You must also update the address in each of your children’s records. The pharmacy system views each individual’s record as unique and independent. Go to RxProfile.bjc.org to make any updates before ordering a prescription.

6. Can the BJC Employee Pharmacy mail my prescription or my dependent’s prescription to an address that is not my home address?

Yes. However, the BJC Employee Pharmacy can only ship to addresses in Missouri or Illinois. Before submitting a refill request, update your address online at RxProfile.bjc.org

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B. ORDER YOUR MEDICATION

7. Does the mail-order program apply to all non-specialty drug refills and all specialty drug prescriptions?

There are specific mail-order exemptions for both non-specialty and specialty drugs. Exemptions can be found in two lists: Emergency Drug List and Drugs Exempt from Mail-Order.

8. How do I know if my current medication is considered a “specialty” prescription drug?

Specialty drugs are prescription medications that require special handling, administration or monitoring. These drugs are used to treat complex, chronic and often costly conditions, such as multiple sclerosis, rheumatoid arthritis, hepatitis C and hemophilia. Review the list of specialty drugs here.

9. I am already registered for mail-order through the BJC Employee Pharmacy. What is the best way to send in a prescription for mail-order?

Your fastest option is to ask your physician to electronically submit a prescription to the BJC Employee Pharmacy. The pharmacy can receive all prescriptions, including controlled substances, through the SureScripts network used by physicians. To help your physician, you can provide the BJC Employee Pharmacy phone number, 314.525.0411 (do not give the physician the toll-free number).

As a second option, your physician can fax the prescription to the BJC Employee Pharmacy, 314.525.0416. The pharmacy cannot accept prescriptions faxed by the Plan Member.

If the physician provided a paper prescription, the Plan Member can mail the original paper prescription to:

BJC Employee Pharmacy
3844 South Lindbergh Boulevard
Suite 150
St. Louis, MO 63127

Paper prescription can also be placed in the drop-box outside the BJC Employee Pharmacy door at 3844 South Lindbergh Boulevard, Suite 150 St. Louis, MO 63127. The building and drop box hours are 7 a.m.-6 p.m. Monday-Friday.

The BJC Employee Pharmacy can fill up to a 90-day supply of maintenance medications. Review the list of maintenance medications here. Ask your physician to write the prescription for 90 days.

10. Will I receive a 90-day fill for all of my mail-order prescriptions? 

When possible, the BJC Employee Pharmacy will dispense a 90-day supply of your medications. To fill a 90-day supply, it must be on the BJC Maintenance Drug List. You should ask your physician to write the prescription for a 90-day supply

11. Will the BJC Employee Pharmacy mail a prescription to a Post Office Box?

Many medications, including controlled-substance medications, can be mailed to a Post Office (PO) Box. Refrigerated medications cannot be mailed to a PO Box. Update your shipping address at RxProfile.bjc.org.
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12. Can the BJC Employee Pharmacy mail my prescription or my dependent’s prescription to an address that is not my home address?

Yes. However, the BJC Employee Pharmacy can only ship to addresses in Missouri or Illinois. Before submitting a refill request, update your address online at RxProfile.bjc.org. You can also update your address by calling the BJC Employee Pharmacy, 314.525.0411 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday.

13. I wanted my prescription to go to the BJC Employee Pharmacy, but my physician sent it to a different pharmacy. What do I do?

Contact the BJC Employee Pharmacy. The pharmacy will complete the process to transfer the prescription. If you do not immediately contact the BJC Employee Pharmacy, the prescription will be filled by the receiving pharmacy. You are responsible for ensuring that the physician sends the prescription to your desired pharmacy.

14. Does the BJC Employee Pharmacy contact me before filling a prescription that was sent to the pharmacy by my physician? Will I be billed for the prescription even if I changed my mind?

The BJC Employee Pharmacy fills and mails upon receipt of a prescription from your physician. You will not be contacted before the prescription is filled and mailed. The pharmacy is responding to your physician’s order. If you do not want the medication your physician is prescribing, you must tell your physician before the prescription is sent to the pharmacy. Once the medication is dispensed and sent out for delivery, you will be billed accordingly.

15. How long will it take to receive my prescription through mail-order?

You can expect to receive your prescriptions by mail in 10 business days. The BJC Employee Pharmacy requests a 10-day advance notice in case there are circumstances that prevent your prescription from being filled immediately. For example, if there are no refills remaining on your prescription, the pharmacy must contact your physician to obtain authorization. For the most prompt delivery, ensure that your information on file with the BJC Employee Pharmacy is current (home/shipping address, payment information). To update your information, go to RxProfile.bjc.org or contact the BJC Employee Pharmacy. To check the status of a refill, go to RxRefill.bjc.org or by calling the BJC Employee Pharmacy, 314.525.0411 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. RxRefill website instructions here.

16. Can I order my refill online?

Yes, but only for medications previously filled at the BJC Employee Pharmacy. Order online at RxRefill.bjc.org. You can also use the site to check refill status and locate a BJC pharmacy. RxRefill website instructions here.  

17. Should I call the pharmacy and let them know if I have a change of address?

Yes, before submitting a refill request, update your address online at RxProfile.bjc.org. You can also call the BJC Employee Pharmacy at 314.525.0411 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday, to update your address. Profile updates made by you in myBJCnet (myHR) do not transfer into the BJC pharmacy system. 

18. What if I have an urgent need for my prescription?

Emergency non-specialty medications (listed here) and first fills of new non-specialty medications may still be filled at any BJC Pharmacy, Select Out-of-Area Pharmacy, the BJC Employee Pharmacy or any Express Scripts Participating Retail Pharmacy at the fixed copayment structure. For more information, go to the Benefits Summary Plan Descriptions, Pharmacy Program section.

19. What should I do if I have an urgent refill need, my medication is running low or my shipment has not arrived and I need my medication?

If you have already submitted a refill request to the BJC Employee Pharmacy and received an email notification that your medication has shipped and the notification contains a USPS tracking number, use the tracking number to check the delivery status. If you have already submitted a refill request, but have not received an email notification that your medication has shipped, check the status of the prescription online at RxRefill.bjc.org. RxRefill website instructions here. To sign up for email shipment notifications, go to RxProfile.bjc.org and provide an email address.

If you have not submitted a refill request or if the delivery is not scheduled to occur before you need the medication, immediately contact the BJC Employee Pharmacy. The pharmacy staff will determine the appropriate next steps depending on your situation. If the pharmacy staff determines alternative shipping is required, additional charges may apply.

20. I should have received my medication by now, but it has not arrived. What should I do?

If 10 business days have passed since you requested your refill, and your medication has not arrived, you need to take action.

Step 1: if you received an email notification that the medication was shipped and the notification contains a USPS tracking number, use the tracking number in that email to check the delivery status. To sign up for email shipment notifications, go to RxProfile.bjc.org and enter your email address.

Step 2: if the delivery status indicates that the shipment was delivered or if the status indicates the shipment has stopped moving in the delivery process, contact the post office. You must contact the post office before contacting the BJC Employee Pharmacy. All claims with the post office must be issued by the customer. The BJC Employee Pharmacy cannot file a claim on your behalf.

If the delivery status indicates that the shipment is on its way and that it is continuing to move through the shipping process, immediate action is not needed unless you need the medication before it is scheduled to arrive.

Step 3: once you have contacted the post office, contact the BJC Employee Pharmacy, 314.525.0411 or toll-free at 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. The pharmacy staff will determine the appropriate next steps depending on the situation. 

21. I’m going on a long trip and I need a refill, but can’t wait for mail-order delivery. What should I do?

Call the BJC Employee Pharmacy, 314.525.0411 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday. Your options depend on when you are leaving and how long you will be away.

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C. REFRIGERATED MEDICATIONS

22. Can the BJC Employee Pharmacy ship refrigerated medications?

Yes. Medications are shipped using special packaging that has been tested to ensure the proper temperature is maintained. Additional steps are taken to protect temperature sensitive medications during extreme weather conditions (hot or cold). Steps include special packaging, adjustments to the timing of shipments and holding shipments. Not all medications are temperature sensitive. For medications that are not temperature sensitive, the packaging and shipping process is the same in extreme weather conditions.

23. I am frequently not home on weekends. Are refrigerated medications delivered on weekends?

The BJC Employee Pharmacy only ships refrigerated medications Monday-Thursday to avoid weekend delivery.

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D. CONROLLED SUBSTANCES

24. Will I be required to fill my controlled substance (CII) prescriptions at the BJC Employee Pharmacy to get the lowest copayment?

CII prescriptions written for 30 days or less are exempt from mail-order.

If your prescription is eligible for a 90-day fill (Maintenance Drug List) and you would like a 90-day supply, you must fill the prescription at the BJC Employee Pharmacy.

The pharmacy can receive controlled-substance prescriptions through the SureScripts network. To help your physician, you can provide the BJC Employee Pharmacy phone number, 314-525-0411, or you can mail paper prescriptions to: 

BJC Employee Pharmacy
3844 South Lindbergh Boulevard
Suite 150
St. Louis, MO 63127

Paper prescriptions can also be placed in the drop-box outside the BJC Employee Pharmacy door at 3844 South Lindbergh Boulevard, Suite 150, St. Louis, MO 63127. Building and drop box hours are 7 a.m.-6 p.m. Monday-Friday.

25. How do I transfer an existing controlled-substance prescription to the Employee Pharmacy?

To transfer a controlled-substance prescription (CIII-V) to the Employee Pharmacy, the pharmacist at the Employee Pharmacy must speak with the pharmacist at the transferring pharmacy. This is required even for transfers from a BJC pharmacy to the Employee Pharmacy. To start this process, go to RxRefill.bjc.org. Log in or access the site as a guest, then go to Transfer Prescriptions. Or you can call the Employee Pharmacy and speak with a member of the pharmacy team. You cannot start the transfer of a controlled-substance prescription using the automated phone system or by selecting a different pharmacy under the refill option on the RxRefill site.

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E. PAYMENT

26. What are my payment options for mail order?

The methods of payment are Flexible Spending Account (FSA) card, credit card, debit card, pre-paid card or the Global Cash Card/Bank of America Cash Card provided by BJC Payroll. 

Cash or checks are not accepted. You will be required to provide payment information when your customer profile is created. To update your payment information, go to RxProfile.bjc.org before submitting your next refill request or call the BJC Employee Pharmacy.

The BJC Employee Pharmacy uses the latest in credit card processing protection. The moment your card number is entered, it is encrypted (secretly coded) and sent to the processor where it is unencrypted and the transaction is approved. Your credit card number is not stored in the BJC pharmacy system. The system only stores an encrypted token to use for future transactions. This encrypted token cannot be tied to your credit card number and has no value to a hacker. 

27. Will I get my prescription cheaper through mail-order?

For refills and specialty drugs, you will pay the lowest co-payment when you use the BJC Employee Pharmacy, unless the medication is exempt from mail-order. Exemptions can be found in two lists: Emergency Drug List, and Drugs Excluded from Mail-Order.

28. What happens if I don’t use the BJC Employee Pharmacy service for my refills or my specialty drug prescriptions?

Those who choose to have their refills and specialty medications filled by another pharmacy (including a BJC Retail Pharmacy), except when the drug is exempt from mail-order, will, in many cases, pay a significantly higher amount for their prescriptions (the entire discounted cost of that drug).

In situations where you are filling a low-cost generic that costs less than the copayment amount, you may prefer to continue to fill your prescription at the pharmacy you are currently using. Review BJC’s Summary Plan Descriptions (SPD) here then see the Pharmacy Program section.

29. Will my personal information given to the BJC Employee Pharmacy be secure?

The BJC Employee Pharmacy uses the latest in credit card processing protection. The moment your card number is entered, it is encrypted (secretly coded) and sent to the processor where it is unencrypted and the transaction is approved. Your credit card number is not stored in the pharmacy system. The system only stores an encrypted token to use for future transactions. This encrypted token cannot be tied to your credit card number and has no value to a hacker.

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F. SHIPPING

30. Is there an additional cost to have my prescriptions mailed by the BJC Employee Pharmacy?

There is no charge for standard delivery. If your medication need is urgent and the pharmacy staff determines alternative shipping is required, additional charges may apply.

31. Can I receive an email notification when my medication ships?

Yes. If shipped USPS, the email notification includes a tracking number, so you can check the delivery status. If you are not signed up for email notifications, go to RxProfile.bjc.org and provide an email address or call the BJC Employee Pharmacy, 314.525.0411 or toll-free 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday.

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G. GENERAL

32. What resources are available to me as a customer of the BJC Employee Pharmacy?

  • Online registration: register online to begin filling prescriptions at the BJC Employee Pharmacy. Go to RxProfile.bjc.org  or go to the "Pharmacy Mail-Order Registration Form”, located on BJCnet (bjcnet.carenet.org) located under For Employees.
  • RxProfile.bjc.org: register for mail-order from the BJC Employee Pharmacy, view and update your pharmacy profile – update address, telephone number, email address, payment information and view medication allergies. Please note: starting Sept. 12, 2017, you must create an account on RxProfile prior to updating/accessing your information.
  • RxRefill.bjc.org: manage your medications -- enter and retain your prescription drug information, request refills, transfer prescriptions, check refill status, review information about your prescription drugs and more. RxRefill website instructions here.
  • BJC Employee Pharmacy automated phone system: 314.525.0411 or 855.525.0411, available 24 hours a day, 7 days a week. Request a refill, check the status of a refill, transfer a prescription from one BJC pharmacy to another BJC pharmacy (see Filling a Prescription), get pharmacy hours of operation.  
  • BJC Employee Pharmacy: 314.525.0411 or 855.525.0411, 8 a.m.-4:30 p.m. Monday-Friday; licensed pharmacy technicians and pharmacists are available.
  • BJC Pharmacy Services webpage 
  • BJC Total Rewards Prescription Drugs webpage
  • Employee Service Center: 314.362.2184 or 855.362.2184, 7 a.m.-5 p.m. Monday-Friday, questions related to the pharmacy benefit
  • Express Scripts: 866-273-5779; Plan members can obtain their prescription history online through Express Scripts, BJC’s prescription drug benefits manager.

33. How will using the BJC Employee Pharmacy benefit me (as a customer)? 

  • Ordering refills and specialty medications (new and refills) from the BJC Employee Pharmacy ensures you pay the lowest copayment possible.
  • Medications are delivered directly to you, saving you time and money by eliminating trips to the pharmacy.
  • Convenient payment options: Major credit card (MasterCard, VISA, Discover and American Express) or Flexible Spending Account (FSA) card.
  • Standard shipping at no additional cost.
  • Savings to BJC keep your medical/prescription costs down.

34. Can I use Express Scripts (or any other provider) for mail-order? 

No. For BJC employees and their dependents who are covered by BJC’s Medical Plan, prescription mail-order is available only through the BJC Employee Pharmacy. 

35. Will I be able to access my prescription purchase history? 

Yes. Visit the Express Scripts website (BJC’s prescription drug benefits manager) or complete an authorization form.

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St. Louis, Missouri 63108
314.286.2000
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